Privacy Policy

Last Updated: April 27, 2025

Welcome to Confirm Bot. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and/or WooCommerce plugin (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.

Shopify/WooCommerce Data

• Order information (order ID, customer name, customer phone number, order details, order status).
• Customer information (name, phone number associated with orders).
• Store information (store name, contact information).

2. Use of Your Information

• Provide the core functionality of the Service (sending WhatsApp confirmation messages).
• Manage your account and subscription.
• Update order tags (Shopify) or status (WooCommerce) based on customer replies.
• Respond to customer service requests.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Comply with legal requirements.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information or your store data collected through the Service for our own use. To provide the Service, order and customer information is transmitted through Meta’s WhatsApp Business Platform infrastructure. We encourage you to review Meta's WhatsApp Business Policy and Meta Privacy Policy.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and store data. We encrypt sensitive data both in transit and at rest.

5. Data Retention

We retain your account information as long as your account is active. Order data processed for message sending is retained only for the duration necessary to ensure message delivery and for troubleshooting purposes, typically not exceeding 90 days. Anonymized usage data may be retained for up to 2 years for service improvement.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at Support@ConfirmBot.net.