Privacy Policy

Last Updated: April 27, 2025

Welcome to Confirm Bot. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and/or WooCommerce plugin (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.

Shopify/WooCommerce Data

We access certain data from your Shopify or WooCommerce store necessary to provide the Service, including:

• Order information (order ID, customer name, customer phone number, order details, order status).
• Customer information (name, phone number associated with orders).
• Store information (store name, contact information).

This data is accessed via the Shopify API or WooCommerce API according to their respective terms and your granted permissions.

2. Use of Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Provide the core functionality of the Service (sending WhatsApp confirmation messages).
• Manage your account and subscription.
• Update order tags (Shopify) or status (WooCommerce) based on customer replies.
• Respond to customer service requests.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Comply with legal requirements.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information or your store data collected through the Service for our own use. The primary function of the Service is to facilitate communication between your store and your customers via WhatsApp.

To provide the Service, order and customer information (specifically customer name and phone number, and order details included in your message templates) is necessarily processed and transmitted through the WhatsApp Business Platform infrastructure, which is operated by Meta Platforms, Inc. While we transmit this data for the purpose of sending messages, we do not control how Meta may use or process data that passes through their systems. We encourage you to review Meta's WhatsApp Business Policy and Meta Privacy Policy.

We may use third-party service providers for hosting, infrastructure, and analytics, but we ensure they have appropriate security and confidentiality agreements in place.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and store data. We encrypt sensitive data both in transit and at rest. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

[Placeholder: Explain how long you retain user data and why. E.g., "We retain your account information as long as your account is active. Order data processed for message sending is retained only for the duration necessary to ensure message delivery and for troubleshooting purposes, typically not exceeding X days/months. Anonymized usage data may be retained for longer periods for service improvement."]

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also inform you via the email address associated with your account prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: Support@ConfirmBot.net